We understand that you may need extra support when travelling to or from your hospital appointment and staying in your vehicle during the crossing may help you.

The legal requirement (MSN 1823 – Regulation 25.14 and The Merchant Shipping (Passenger Ship Construction: Ships of Classes III to VI (A)) Regulations 1998 (SI1998/2515) Reg 71)) is for passengers to vacate vehicles during a ferry crossing and we cannot guarantee a request to stay in your vehicle under any circumstances.

Each request is considered only in extraordinary circumstances and added to your booking if there are no other restrictions already in place.

At the time of sailing only, the Captain of the ship will conduct a Dynamic Risk Assessment to determine if it is safe for the request to be authorised based on the ships load, crew and weather conditions.

If it is determined that it is not safe to remain in your vehicle, you can either choose to travel on the booked sailing and make your way to the passenger lounges or we will offer you an alternate sailing time.

Call our dedicated Assisted Travel line on 0800 093 8236, Monday to Friday 9am-6pm and Saturday and Sunday 9am-5pm, to discuss your requirements.

Discounted travel for NHS appointments